Beyond the case studies I’ve shared, there are several other areas where I’ve driven high-impact product, service, and organizational innovation. These projects further showcase my ability to lead transformation, scale ecosystems, and shape the future of digital collaboration.
I’ve embedded service design, design thinking, and human-centered approaches across Intuit, Mural, and NASA, building internal capabilities and training teams to embrace customer-driven decision-making at scale. By influencing executive leadership and cross-functional teams, I’ve helped organizations align product, engineering, and customer experience strategies, leading to stronger execution and better business outcomes.
Beyond my work on NASA’s AI-Readiness Initiative, I’ve contributed to AI-driven decision-making, automation, and intelligent workflows in both product and service design. From automated bookkeeping assistance in QuickBooks Live to AI-powered facilitation tools at Mural, I’ve explored how AI can augment human work, streamline complex processes, and enhance customer experience. These efforts have increased efficiency, improved decision-making, and driven smarter service delivery.
I’ve been a change agent in digital transformation, leading large-scale shifts at Intuit, Mural, and NASA. Whether it was navigating resistance to change, securing executive buy-in, or driving adoption of new technologies, my work has helped reshape how organizations operate and collaborate. My leadership in NASA’s External Collaboration & Knowledge Sharing Strategy is a strong example of how human-centered leadership and strategic facilitation can result in lasting organizational transformation.
I’ve played a key role in expanding platform ecosystems, particularly in Intuit’s Apps.com marketplace and the QuickBooks Partner Program. By shaping developer ecosystems, structuring platform integrations, and aligning incentives for external partners, I’ve helped create scalable, high-value ecosystems that drive both adoption and business growth. My work in platform strategy has strengthened network effects and positioned companies for long-term success.
I’ve designed and facilitated high-stakes workshops across NASA, Mural, and Intuit, helping organizations align stakeholders, de-risk decisions, and accelerate innovation. Whether guiding cross-agency collaboration at NASA, leading large-scale strategy sessions at Mural, or shaping product visioning at Intuit, I specialize in turning ambiguity into actionable strategy. These facilitation efforts have resulted in faster alignment, better decision-making, and reduced organizational friction.
I’ve helped organizations reimagine how teams collaborate in hybrid and remote settings, leading product innovations in AI-powered collaboration, XR explorations, and asynchronous teamwork. My work at Mural with Meta’s XR research and the development of AI-driven smart collaboration tools demonstrates how intentional design can transform digital workspaces. These efforts have enabled teams to work smarter, faster, and with deeper engagement.
These projects highlight my ability to lead product and service innovation, drive digital transformation, and scale strategic initiatives in ways that bridge design, technology, and business. If you're building something bold, complex, or undefined, let's talk.