Case Studies
Select work spanning AI strategy, enterprise product design, service design, and organizational transformation.
QuickBooks Billing Experience Overhaul
Saving millions of dollars through effective root-cause remediation of customer service experiences
QuickBooks Partner Program
Program design, research, business modeling for Intuit QuickBooks 3rd-party partner ecosystem tiers
QuickBooks Billing & Subscription Deep Dive
End-to-end service design for the complete QuickBooks billing and subscription customer experience
Partner Program Research & Definition
Deep qualitative research and co-creative design defining the Intuit partner program strategy
Building the Partner Program
Design, development, and deployment of customer-facing partnership website and program touchpoints
Mobile-First Responsive Grid
Company-wide responsive design system, reusable code package, and organizational education initiative
QuickBooks App Marketplace Redesign
Complete redesign of Apps.com — the QuickBooks app marketplace for third-party integrations
Building a Culture of Service Design
Establishing service design and experience blueprinting as an organizational capability at Intuit